Privacy Policy

El's Hair Confidenza is concerned about privacy issues and wants you to be familiar with how we collect, use, and disclose information. This Privacy Policy describes our practices in connection with information that we collect through websites operated by us from which you are accessing this Privacy Policy, including our community at,, and El's Hair Confidenza websites created by stylists through which you can purchase our products (collectively, the “Websites”), through our social media pages that we control from which you are accessing this Privacy Policy (collectively, our “Social Media Pages”) as well as through HTML-formatted email messages that we send to you that link to this Privacy Policy (collectively, including the Websites and our Social Media Pages, the “Services”). By providing Personal Information to us, you agree to this Privacy Policy.


Personal Information We May Collect

  • Name
  • Postal address (including billing and shipping addresses)
  • Telephone number
  • Email address
  • Credit and debit card number or other financial account information
  • Profile picture
  • Social media account ID
  • Social Security number

We may use a third-party payment service to process payments made through the Services. If you wish to make a payment through the Services, your Personal Information may be collected by such a third party and not by us and will be subject to the third party’s privacy policy, rather than this Privacy Policy. We have no control over and are not responsible for, this third party’s collection, use, and disclosure of your Personal Information.

If you submit any Personal Information relating to other people to us or to our service providers in connection with the Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

How We May Collect Personal Information

We and our service providers may collect Personal Information in a variety of ways, including:

  • Through the Services: We may collect Personal Information through the Services, e.g., when you create your own El's Hair Confidenza website, register for an account, make a purchase, or sign up for a newsletter.
  • From Other Sources: We may receive your Personal Information from other sources, such as public databases, joint marketing partners, social media platforms (including from people with whom you are friends or otherwise connected), and other third parties.

Return and Exchange Policy

We at El's Hair Confidenza do accept returns and exchanges if the package hasn’t been modified and returned in the same condition as it was sent.

Return/Exchange Period:

We accept returns/exchanges for the extensions as long as they are in the same condition they were shipped out, within 5 days of the date you received the package.

Qualification for Return/Exchange:

  • The goods must be in the same condition as they were when shipped out. We will not accept any merchandise that has been used or altered (brushed, combed, picked, cut, or washed)
  • The cost of shipping back is borne by the customer.
  • El's Hair Confidenza is not liable for any damages that occur in transit while the goods are being returned.

How to Process Return/Exchange:

If you want to return or exchange an item, you will need to call our customer service number or mail us at